Enhancing Customer Success: Pain Points Survey

What is your primary goal with Constant Contact?

Grow my email list and reach new customers Send regular newsletters or updates Promote events or webinars Drive sales and increase revenue Stay connected with my audience/customers

What type of business or organization do you have?

Small business (retail, restaurant, service, etc.) Nonprofit or community organization E-commerce or online business Professional services (consulting, real estate, etc.) Personal brand or side hustle

How often do you plan to send emails?

Weekly Bi-weekly Monthly Occasionally (only for special promotions or events) I’m not sure yet, but I’d like recommendations

What type of content do you plan to send?

Newsletters and updates Promotional offers and sales Event invitations and reminders Educational content (blogs, tips, industry insights) Customer engagement and loyalty programs

Do you currently have an existing email list?

Yes, and I’m actively growing it Yes, but I need help organizing it No, but I want to build one No, I’m not sure where to start I plan to collect contacts directly from my website or social media

What other marketing tools are you using?

Social media (Facebook, Instagram, LinkedIn, etc.) Website or e-commerce store Paid ads (Google, Facebook, etc.) Email marketing platforms (other than Constant Contact) None yet, but I’d like to explore my options

What areas do you need the most help with?

Setting up my first email campaign Growing my contact list Designing emails that look professional Understanding my email performance and analytics Creating an automated email series for my audience

All set, how can we reach you?

Name

Phone

Yes, I have read and agree to the Terms and Conditions. (Details here)

Thanks for stopping by!

We will be in touch shortly.

Empowering Your Success Journey
We Value Your Feedback
Turning Pain Points into Solutions

Thank You!🎉

We appreciate you taking the time to share your goals with us! This information will help us tailor your onboarding experience and make sure you get the most out of Constant Contact. We’re excited to connect with you soon—talk to you at your appointment! Need help in the meantime? Check out our New Customer Hub for quick tips and resources.

Empowering Your Success Journey

We Value Your Feedback

Turning Pain Points into Solutions