Transforming Transportation to Patient Retention

How important do you think the transportation experience is to patient retention in clinical trials?

Not important Somewhat important Very important Extremely important

In your opinion, how much influence does the driver–patient relationship have on a participant’s trial experience?

Minimal Moderate Strong Critical

Do you believe empathetic communication from drivers (e.g., motivational tips, supportive conversation) could positively impact patient retention?

Yes, significantly Yes, somewhat Unsure No

Which aspect of transportation do you think most affect patient retention?

Reliability / on-time service Comfort and safety Professionalism of driver Driver empathy and communication Privacy / confidentiality

Would you be interested in data showing how a driver emotional intelligence program impacts patient retention?

Yes, definitely Yes, somewhat Unsure No

How likely would you be to consider a pilot program that trains drivers in empathy and motivational techniques to improve patient experience?

Very likely Somewhat likely Neutral Unlikely

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Transforming Transportation to a Patient Retention Platform
Utilizing the most under appreciated human touch point in clinical trial relationships.
An emotionally intelligent driver-patient relationship to reduce drop-out rates.

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Thank you for choosing us for your transportation and retention needs!